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Description of AIB Mobile

What’s online banking without a mobile app?

With the AIB Mobile on your phone you have access to:
- View up to 2 accounts without logging in: press that Quick Balance button!

- Share your IBAN & account details

- View & export up to 7 years of statements

- Report your card if it is lost or stolen (it happens!)

- Freeze/Unfreeze your card

- Reset your PAC or recover your Registration Number (it's hard to remember everything!)

- View & cancel your Direct Debits and Standing Orders

- Apply for Personal Loans while on the go

- And much more...

To use the app you need to be registered for AIB Phone and Internet Banking.

The app needs the following permissions to work on your phone:
- Identity/Contacts – we need the device name so you can unregister (ie. remotely wipe the app) from AIB Internet or Tablet Banking
- Phone - so you can call our help or product numbers directly from the app
- Device ID & call information - to read phone status and identity
- Calendar - so you can add reminders to your calendar when serving notice on Online Notice Deposit savings accounts


For more information visit our website http://personal.aib.ie/ways-to-bank/mobile-banking
For information on our Loan products visit http://personal.aib.ie/our-products/loans

AIB Mobile is available 20 hours a day, subject to our terms and conditions - we have some nightly maintenance needs you see.

Transaction fees and charges, and transaction limits may apply
Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.

Version history AIB Mobile
New in AIB Mobile 5.43.0
Quick and snappy!
You've asked, we've listened and now it's here! Enjoy using the AIB mobile app in dark mode.
You may notice some differences in the Quick Pay section on the home screen this is to help customers who haven't used the feature before.
We have also made some changes to the app in the background!
New in AIB Mobile 5.42.9
Helping you go green with our new loan option
If you are looking to make some sustainable home improvements or you're in the market for a new electric vehicle check out our Green personal loan option. Go to Apply and Open in the app to read more about this exciting addition and it's competitive rates.
We have also been working to fix bugs in the background.
New in AIB Mobile 5.42.5
Helping you go green with our new loan option
If you are looking to make some sustainable home improvements or you're in the market for a new electric vehicle check out our Green personal loan option. Go to Apply and Open in the app to read more about this exciting addition and it's competitive rates.
We have also been working to fix bugs in the background.
New in AIB Mobile 5.41.3
First release of the year!
Now you can add eligible accounts to see to your online profile
Changing your address can be a hassle, you can update your address on file in the app without a card reader!
We have also extended the remote account opening offering to include the Basic Bank Account for new eligible customers.
Finally, we have made some security changes, we will ask you to enter your full 5 digit personal access code instead of 3 random digits when using the app.
New in AIB Mobile 5.39.7
We have made improvements to the login journey based on feedback from customers.
New in AIB Mobile 5.39.3
In this release we have fixed the issue with the login journey.
We have reintroduced Amend Standing Order for convenient money management and also built a new way to bring you important and relevant information. Watch this space!
New in AIB Mobile 5.39.2
We have some exciting updates to share with you in this release. We have reintroduced Amend Standing Order for convenient money management. We have also built a new way to bring you important and relevant information. Watch this space!
New in AIB Mobile 5.37.0
This update includes improved and simplified journeys in the app, including the cards lost and stolen journey. We have also updated Travel Note so you don't need to tell us about your travel plans anymore.

One less thing to do! Finally, we have built functionality that brings you from the AIB website straight to the relevant screen in the app to make banking easier when you need to freeze, block or replace your card.
New in AIB Mobile 5.36.5
We are thinking of our customers during this challenging time.

Mobile banking customers that have been financially impacted by Covid-19 are now able to request a payment break from their Personal loan repayments (loans under 30K).

This is available for eligible loan products for Personal customers.

Tap on the purple banner on the Accounts screen or go to Services for the option.
New in AIB Mobile 5.36.4
We are thinking of our customers during this challenging time.

Mobile banking customers that have been financially impacted by Covid-19 are now able to request a payment break from their Personal loan repayments (loans under 30K).

This is available for eligible loan products for Personal customers.

Tap on the purple banner on the Accounts screen or go to Services for the option.
New in AIB Mobile 5.36.2
We are always striving to improve customer experience in the app.
For this update we have made changes to some existing journeys which will help our customers with their daily banking needs.

We have enhanced the Personal Loan Top Up journey for those that want to turn plans into reality. Improvements have also been made to the Lost and stolen journey to help customers in times of need.
New in AIB Mobile 5.36.1
We are always striving to improve customer experience in the app.
For this update we have made changes to some existing journeys which will help our customers with their daily banking needs.

We have enhanced the Personal Loan Top Up journey for those that want to turn plans into reality. Improvements have also been made to the Lost and stolen journey to help customers in times of need.
New in AIB Mobile 5.35.3
Customers with payment accounts can now view their annual Statement of Fees in the app. It's a new document that will show a breakdown of fees and interest over the last 12 months.
We have also been working in the background to improve some of our existing features and fix bugs.
New in AIB Mobile 5.35.2
Customers with payment accounts can now view their annual Statement of Fees in the app. It's a new document that will show a breakdown of fees and interest over the last 12 months.
We have also been working in the background to improve some of our existing features and fix bugs.
New in AIB Mobile 5.33.10
We have been working in the background to upgrade security.
This extra security layer is known as Strong Customer Authentication (SCA), which we refer to as Two Factor Authentication.
For this, you will be asked to complete a one-time set up when you log in and you will also notice changes when you make certain online payments.
This security upgrade will allow us to give you more exciting features in the future.
New in AIB Mobile 5.33.8
We have been working in the background to upgrade security.
This extra security layer is known as Strong Customer Authentication (SCA), which we refer to as Two Factor Authentication.
For this, you will be asked to complete a one-time set up when you log in and you will also notice changes when you make certain online payments.
This security upgrade will allow us to give you more exciting features in the future.
New in AIB Mobile 5.33.7
We have been working in the background to upgrade security.
This extra security layer is known as Strong Customer Authentication (SCA), which we refer to as Two Factor Authentication.
For this, you will be asked to complete a one-time set up when you log in and you will also notice changes when you make certain online payments.
This security upgrade will allow us to give you more exciting features in the future.
New in AIB Mobile 5.33.6
We have been working in the background to upgrade security.
This extra security layer is known as Strong Customer Authentication (SCA), which we refer to as Two Factor Authentication.
For this, you will be asked to complete a one-time set up when you log in and you will also notice changes when you make certain online payments.
This security upgrade will allow us to give you more exciting features in the future.
New in AIB Mobile 5.32.4
Saving for something special?
Give your account a name that is meaningful to you.
Choose an icon that represents your savings goal.
If you pick 'Home' icon you can choose to receive helpful emails when saving for a home.
You can also name your Current accounts.Look for 'Pencil' icon.

Calling all students... opening an account with us has never been easier, simply download the app and tap 'Become a customer'.

You will see important updates when logging into the app so keep an eye out.
New in AIB Mobile 5.32.3
Saving for something special?
Give your account a name that is meaningful to you.
Choose an icon that represents your savings goal.
If you pick 'Home' icon you can choose to receive helpful emails when saving for a home.
You can also name your Current accounts.Look for 'Pencil' icon.

Calling all students... opening an account with us has never been easier, simply download the app and tap 'Become a customer'.

You will see important updates when logging into the app so keep an eye out.
New in AIB Mobile 5.31.2
We have been listening to your feedback and in this update we have a few new features that will make life a little easier!
Always misplacing your bank cards? Now we have added a freeze/unfreeze function so you can temporarily freeze transactions on a card until it's found. Go to the Cards hub section and tap on the new freeze icon.

You can also view your Registration Number in the 'My Details' section of the app to make it easy for you to access.

- Your Mobile Banking team
New in AIB Mobile 5.29.1
New Year, new improvements! We have cleaned up the bugs of 2018, including the Fingerprint Login issue that some users may have experienced.

The Mobile Banking team have kicked off the year with a fresh attitude and a fresh look and feel on the Savings Account and Credit Card Account screens.

As always we will be working hard to bring you simple, innovative features to help make life that tiny bit easier.
Here's to a great year ahead!

- Your Mobile Banking Team
New in AIB Mobile 5.27.1
In this update we've done a bit of tidying up and tinkering under the hood.

We changed the oil in the 'Become an AIB customer' journey and made some small improvements to make your application even easier.

We've replaced the spark plugs on the CLICK Credit Card application process so now you can get an in app decision instead of waiting around at your post-box for days!

Last but not least we've serviced some bugs to keep the app running smoothly!

Enjoy the update!

-Your Mobile Banking team
New in AIB Mobile 5.25.1
We are in the process of simplifying the app and making it feel consistent throughout.
We've updated the look of the Pay & Transfer and Services menu. All the same functionality with a fresh face!
There have been some tweaks in the background to enhance your experience and make it smoother.
Let us know if you like the new app re-design.

- Your AIB Mobile Banking Team
New in AIB Mobile 5.24.2
In the Cards menu, a carousel has been created so you can now view and manage all your AIB Debit and Credit Cards in the one place.

We've added a splash of colour to our Current Accounts. Transactions can now be viewed in a chain link format. Payment transfers have been removed from this screen - users can access them from the appropriate sections that appear along the navigation menu.

You'll notice that the Apply & Open menu got a facelift.
New in AIB Mobile 5.23.4
It's not you, it's us.

We know there were issues with Android P.
This update should have everything back to normal for you now.

We dropped the ball and we’re sorry.
New in AIB Mobile 5.23.2
Not an AIB customer? Not a problem!
If you want to become an AIB customer, you can now open an AIB current account through the app in just 10 minutes.
Just download the app and follow the steps, it's as easy as that!

Tired of waiting 3 months on your next quarterly statement? The wait is over!
You can now order a recent statement, whenever you need it and it will be available to you in the app & by post.
New in AIB Mobile 5.22.1
Here's what's new...

Sometimes dream holidays go bad, so when packing your suitcase you can now apply for travel insurance on the spot through your app.
With our latest update you'll also notice some small design enhancements which should make searching through your old transactions that bit easier. We hope you find these helpful!

We've also fixed a connection issue some users were having.

- Your AIB Mobile Banking Team
New in AIB Mobile 5.21.2
Here's what's new...

Sometimes dream holidays go bad, so when packing your suitcase you can now apply for travel insurance on the spot through your app.
With our latest update you'll also notice some small design enhancements which should make searching through your old transactions that bit easier. We hope you find these helpful!

We've also fixed a connection issue some users were having.

- Your AIB Mobile Banking Team
New in AIB Mobile 5.21.1
In this update…We have added the ability for customers to order a replacement card for their damaged bank cards.andWe have made some smaller bug fixes but nothing too fancy, just enough to keep the app ticking along.- Your AIB Mobile banking team
New in AIB Mobile 5.20.1
In this update…We have added the ability for customers to order a replacement card for their damaged bank cards.andWe have made some smaller bug fixes but nothing too fancy, just enough to keep the app ticking along.- Your AIB Mobile banking team
New in AIB Mobile 5.19.10
At long last, the power is in your fingertips. Android Fingerprint log in is here!You can now use your fingerprint for fast and secure log in to the app.
To use this feature please check that your device is fingerprint enabled and running Android version 6.0 or above.-- That’s not all we have in this update…We have also made it easier for you to stay in control of your cards, check out the new ‘Cards’ section in the menu.- Your AIB Mobile banking team
New in AIB Mobile 5.18.3
Time is money, right? So we have added a quick pay option from your current account.The 'Historical transactions' button had a facelift..well kind of, it's now called 'Search' but don't worry - it still works the same.Knowledge is power and with that in mind we added a 'Did you know?' section. Now helpful tips are only a tap away.And last but not least, if your bank card goes missing, we made changes to make it effortless to cancel and replace your card.- Your AIB Mobile banking team
New in AIB Mobile 5.17.1
No Card Reader, no worries!Use your AIB Mobile app on the go to pay new payees.We have now increased the payment limit from €300 to €1,000 and we have also enhanced our security.Because of your feedback, we are always looking to improve your mobile banking experience.P.S. Check out the new colours (We have a new look and feel). Yay!- Your AIB Mobile Development Team
New in AIB Mobile 5.16.2
Sometimes it rains, but not money unfortunately!We all need a little extra from time to time to help deal with unexpected expenses. You can now apply for an Overdraft in the Apply & Open section of the app.Have you ever needed to pay a bill on the go? Check out our new and improved bill pay flow.Last but not least we’ve fixed some bugs, nothing too fancy but enough to keep the app ticking along.-Your AIB Mobile Development Team
New in AIB Mobile 5.15.1
This update doesn’t look like a big deal, but this time it’s important that you update with us.This update installs background changes to prepare the app for new features to come. We know it’s not glamorous but these changes are important, trust us!Rome wasn’t built in a day, and better payment options aren’t built in one update. Stick with us in these updates, it’ll be worth it.- Your AIB Mobile Development Team
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