Number portability
The number portability process includes pre-paid and post-paid sales functionalities for customers who wish to port to VIVA.
The main characteristics of the process are:
· Registration of the number to be carried and the holder's identity document.
· Client management considering the following scenarios:
o Existing client
o New client
o Existing client with duplicate document
· Selection of the type of sale
o Post-payment. Enabled for store users and when the client applies for a maximum amount of indebtedness based on:
§ Existence of the number in the portability pre-approved base
§ The client applies to an express flow with the criteria defined in CRM
or Pre-payment. Enabled for dealer and store users and when the client does not apply for an express post-paid plan
· Choice of the commercial offer and add-ons in the case of post-paid sales.
· Digitization of the identity document
· OCR recognition of the client's basic information from the identity document for the new client case.
· Digitization of the portability form
· Registration of the client's photograph
· Start of the portability process.
· Status change notifications in portability processes.
· List of processes generated from the application.
