Cosmic
Terrible! Have tried to top up the account on several occasions, won't save card details so have to enter them again each time. By the time I've approved the transaction in my bank account and gone back, the transaction has vanished so have to start all over again! It did kind of work once however, but said there'd been an error. So I tried twice more, same error message. I later found I'd inadvertently funded it three times!!
2 people found this review helpful
Richard Davies
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Set up the app up on my tablet, including adding a pin number, plus debit card details for top ups. Then put the app on my phone, and had to enter a new pin number (rather than use the one I'd just set up) and also found the debit card details were not there. They're on the tablet (just checked) but not on the phone. It's as if it hasn't got the sense to link things together. It can't be difficult, or even a security issue, cos none of my bank apps behave like this. Poor customer experience.
7 people found this review helpful
A Google user
Awful app- The app is forever crashing when I try to access it, I have uninstalled and reinstalled countless times to see if it helps. Having to constantly reset passwords, username ect- for it then to tell me it's still wrong. Very difficult to access money. I have some left I want to withdraw and get rid of this card for good. I recommend getting a monzo and using that as your holiday money card. Far easier!
21 people found this review helpful