Jenn Castro “Pepper Kan” Camacho
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It takes a long time for this app to load and process. The chat support feature doesn't work at all. When I switch to another window or app, it has to reload again! Also, what's the point of filling out delivery instructions if they aren't followed? I specifically say "NOT Office," and deliver to my door, but my packages were dropped to the office and I didn't even get delivery update. The delivery dates are inaccurate and constantly change so it's difficult to plan for delivery. Uninstalling!
43 people found this review helpful
Daren Kelly
App has become useless. Since the last update, I was signed out automatically, and when trying to log in, it gives me. "Login was unsuccessful. Please try again in a few minutes." Log in credentials work just fine when using a browser. Uninstalling and then installing again has no effect, neither does clearing the cache and data. Tech support is non-existent (just as it is trying to get through to Fed-Ex for anything, so no surprise there).
44 people found this review helpful
Ryan
Better to just use the website. Every time I open the app, I'm signed out. It remembers my biometrics, but when I try to sign in, it fails. so I have to sign in manually, reauthorise my biometrics (often twice). Then, frequently, the app hangs (spinner) on the parcel list before it loads anything. So I have to force the app to quit from the recents menu and reopen it. Only then will it load anything. I'd love to send a bug report rather than a review, but I can't find a way to in the app.
4 people found this review helpful