Kre8iviT27
I opened an account through a referral link a few days ago. I was supposed to receive the $30cash back after spending $30+ through the app, but it was never added to my account. For days, II've been trying to connect with a person to help with this issue, but the customer service seems automated. It keeps repeating the same requests. I oblige. Then it tells me that I was credited. I can't get any answers. The customer service phone number online just tells you to get help through the app.
26 people found this review helpful
Rakuten Rewards
April 2, 2024
While we no longer offer phone support to our Members, our team is here 24 hours a day/7 days a week over email. Please feel to reach out to us at socialhelp@rakuten.com so we can help you out.
Jayne Yang
- Flag inappropriate
- Show review history
Update: I have done what has been suggested several times and still an issue. In addition, while shopping on certain stores, especially Nike, majority of the items I want to look at do not load and show an error message. It doesn't happen when I look at the item on Nike app or browser so I know it's an app issue. I'm not sure what's changed but the app runs incredibly slow.
91 people found this review helpful
Rakuten Rewards
February 15, 2024
We are sorry you are having this experience with our app. We are happy to look into this further. Please email us at socialhelp@rakuten.com. We are here to help!
April Peracchi
- Flag inappropriate
- Show review history
I couldn't get the app to work at all. The page kept freezing up, I couldn't refresh it, and I couldn't go back. I kept closing the page and trying to start over again. Update. I follow the directions given by the developers I uninstalled and reinstalled the app it still doesn't work. As far as I can see Rakuten is a waste of time. Once again I can't get this darn app to work. The screen freezes up no matter what I do. I would like to be able to earn the Rakuten money as well. What a crock!
12 people found this review helpful
Rakuten Rewards
April 10, 2024
We sorry you are experiencing issues with our app. Please email us at socialhelp@rakuten.com and our team will assist and dig into any issues you may be facing.