Arlo Estel
I have one of their smart vacuum robots. For some reason, they make the map extremely easy to delete. Which then causes me to have to wait an hour for the vacuum to remap the entire house. I have only had the app for 2 weeks, and it's happened 3 times now. I find it beyond annoying that there isn't a popup saying, "Are you sure you want to delete?". this last time, it was just the vacuum getting confused where it was, so it just deleted the whole map for no reason.
Beardy Matt
I use the app for CCTV, the app works "ok" most of the time. My issue is that, CCTV is put in place so it can be reviewed if something has happened, Tuya make this extremely difficult. If you need to look for an event over a period of time you have no option but to watch the entire playback at normal speed. Make it possible to select a portion of the footage and allow it to be downloaded in a playable format, you can't even remove the sd card to access it due to strange file formats used.
25 people found this review helpful
Anthony Charletta
Horrible app. Does not sync properly with other phones, meaning no data displayed. The data on my phone was displayed in English and then switched to Chinese. Even though I chose Fahrenheit, the app displays data in Celsius. The weight of the cat was first displayed in pounds but then switched to kilograms. This app needs to be replaced.
16 people found this review helpful
Tuya Smart Inc.
March 28, 2024
Dear user, sorry for the inconvenience. Please send the video of the issue, device id and your APP account to app_service@tuya.com. And please upload the APP log in the APP after recording the video.(me→settings→about→upload log) and please attach a screenshot of this comment to us. Thank you for your understanding and support.