My Telstra
2.6star
68.1K reviews
5M+
Downloads
Everyone
info
About this app
Tracking your order? Making a payment? Getting help?
It’s quicker in the app.
Get in touch
• Just send us a message and you’ll be notified when we reply.
Manage your account
• Update personal details, track payments, manage your services and more.
Recharge your service
• Track your usage, turn on auto recharge, and get in control of your plan.
Check your internet speed
• Monitor outages, restart your modem and check your internet speed.
Telstra Plus
• Access exclusive offers and get rewarded just by making your payments on time.
Shop the latest
• From devices to accessories, shop the latest tech at your fingertips.
Troubleshooting that actually works
• With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.
It’s quicker in the app.
Get in touch
• Just send us a message and you’ll be notified when we reply.
Manage your account
• Update personal details, track payments, manage your services and more.
Recharge your service
• Track your usage, turn on auto recharge, and get in control of your plan.
Check your internet speed
• Monitor outages, restart your modem and check your internet speed.
Telstra Plus
• Access exclusive offers and get rewarded just by making your payments on time.
Shop the latest
• From devices to accessories, shop the latest tech at your fingertips.
Troubleshooting that actually works
• With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
2.6
63.5K reviews
A Google user
- Flag inappropriate
February 7, 2020
Telstra, clearly from the amount of reviews with customers not being about to log in due to the app continually closing and people not being able to reinstall it there is obviously an issue with the app. This is the only way I access my account and pay the bill so until the app is fixed I can't pay. I guess I will hear from you when my account hasn't been paid.
213 people found this review helpful
Jarryd Dunbar
- Flag inappropriate
May 2, 2024
This would have to be the worst app around. Up until recently, I could see all my services, and now they have vanished. I can't even access any of my previous bills. Requested help through the app and got onto a call centre. The staff member did their best (despite not being a Telstra customer themselves) but couldn't find a solution, and that was that. Nothing else they could do. For a company the size of Telstra this is unacceptable. The problem isn't even rectified in the desktop site!
4 people found this review helpful
Bec Ando
- Flag inappropriate
April 26, 2024
This app is a pain. Its fiddly to log in and takes forever. It jumps around every. Its hard to work out where to go. It keeps sending me back to the webpage and it looks like I'm signed out. Its hanging onto account names from 20 years ago that I cant get rid of. I finally get in and work out how to raise a case for technical help and I get an error and it says to do it again. Compounding this frustration is the fact that telstra makes it hard for you to contact them any other way.
33 people found this review helpful
Telstra Limited
April 29, 2024
Hi Bec, We apologize for any inconvenience you've experienced while logging in in the app. we're here to assist! If you have already tried reinstalling the app, and logging out and back in, please get in touch via tel.st/MyTfeedback our team can assist you. Thanks, Sweeney
What's new
Pre-Paid recharge made easy
Browse available recharges and top up a Pre-Paid service in My Telstra.
Shopping just got simpler
View popular products in 'Shop' and explore accessories from the biggest brands at the touch of a button.
Browse available recharges and top up a Pre-Paid service in My Telstra.
Shopping just got simpler
View popular products in 'Shop' and explore accessories from the biggest brands at the touch of a button.
