Yani Ilyani
I have been using this apps to pay the bills since years ago but suddenly since last few months I was not able to pay but still can view the bills. Unfortunately starting last month im not able to view the bills. When clicked on view bills, there will be a pop up message "you have been plugged out". Kindly fix this issue so that i can pay my bill on time. * i log in from Saudi Arabia.
Tenaga Nasional
May 27, 2024
We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Zafirah)
Fatma Wahab
Lagging and crashing. It's taken me too long to juat even register it's insane. And when I did manage to register, it won't let me pay. Kept getting stuck at processing payment and in the end just crashed and remain unsuccesful. I've tried it in the span of a whole night and the following morning. Very bad app, wasting my time trying to pay through it. Have a reliable website first to pay rather than waiting for the bugs to be fixed. It's frustrating
39 people found this review helpful
Tenaga Nasional
May 6, 2024
Hi, sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to https://www.facebook.com/tnbcareline along with the contact details so that we check this. (Farah)
Klins Lam
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provides a function to go paperless, i tried so so so many times, just shows page can't be loaded, try later. don't know what later means, maybe a year or decade. so disappointed. told by the developer to clear data and cache. but it still doesn't work even i uninstall and install myTNB app. i guess they would blame my phone problem. no hope for the time being. i'll wait a decade and see if there is a miracle.
97 people found this review helpful
Tenaga Nasional
April 22, 2024
We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Farah)