Brian West
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Had my C25 for a few years, and every so often, it would disconnect from the network and I have to set up again from scratch. Annoying enough, but now my vac won't connect. Connection failed, and tried every step to fix it. Have very little control over it without connecting to the app. This last update was trash, and without app support so is the vacuum.
Dear Customer,
Sorry for any inconvenience.
You could reset your vacuum and make sure that the wifi status light is flashing, and then try setting the connection again. If it still doesn't work, you could provide a video to describe the issue in more detail for us to better help fix it. Thanks!
You can contact us with:support@eufy.com
Heather
With my old vacuum, the app was sort of helpful. With my upgraded model, I love this app! It let me set how much to clean each room each time it cleans automatically, set individual rooms and no-go zones, schedules, manual controls, estimation of part deterioration, set what order the rooms are cleaned in, and even choose how often it empties. Despite so many settings, I don't find the interface to be overwhelming.
1 person found this review helpful
Justin Jeffs
The app is decent, there are some features that it's lacking, the biggest one being able to delete a section of the map and to add irregular shapes to the boundary. For example, the vac scanned off a balcony and added it as room. There is no room there but I can't delete it from the map. But otherwise it's a good app and the robovacs are excellent! No need to spend crazy money on a robovac when eufy sells models for under $300.
2 people found this review helpful