Cox Homelife

Probably one of the worst services I've ever had. Brand New Battery and Smoke Detector goes off for no reason. Can't get to reset, so constantly get faults on Alarm Panel..and CAN NOT SILENCE or Do Not Disturb. Constantly loses connection, so half the time can't even use app. Motion catches everything except what it's supposed to. (Catches a cat walking up my path or cars in the street, but DOES NOT CATCH when someone enters / leaves my Driveway). Counting the days until I can change!

Update: After still getting the no internet connection error, I read what was updated section and found out that the app only works with older phone models. In my instance, it's Samsung s9+, and the app works well on it. However, my Samsung s22+ does function, at least not anymore. My phone has internet and wifi. The app won't log in because it doesn't recognize the internet connection.

HORRIBLE. Unstable. Unacceptable Latency. Often unresponsive and off-line. On a good connect, it takes 15 seconds to get into the app and log in and get to a picture off your camera. I will be discontinuing this service - find something else that does not rely on the Cox router & the dumb Cox Hub - which goes offline at random times rendering all of your devices 100% inaccessible. Sometimes dimming a light may take 5-10 seconds, sometimes 30, I've had it take two minutes to respond. Assume your camera will be OFFLINE and not recording and inaccessible to the app or even a connected PC that one moment when you do need it. Can't trust this system - it's amazing Cox has such unstable products out on the market. The Cox Panoramic WAP/Router is HUGE - and the wireless 2.4 side is iffy. When the Panoramic reboots or resets it fails to bring-up the 2.4 side, forcing you to unplug the power and do a hard reboot. Takes a full 5 minutes for the thing to wake back up and the wireless to come back. Then you may need to repair the Cox Hub which is a total pain and needs to sit within feet of your router or it will either never connect or drop off repeatedly. Just a total PITA.