UniFi Identity Enterprise

Name: UniFi Identity Enterprise
Availability: InStock
Rating: 3.5189874172210693 (268 reviews)
Author: Ubiquiti Inc.

Ubiquiti Inc.

3.5

268 reviews

100K+

Downloads

Everyone

About this app

The Identity mobile app is an all-encompassing, digital resource for your employees that allows them to unlock doors within your workspace, as well as securely connect to WiFi or a corporate VPN with a single tap.

UID Door Access
Unlock connected doors by tapping the app’s Door icon, shaking your mobile device, or tapping it against the door’s credential reader. Designated doorkeepers can also interact with visitors via a UA Pro reader and grant access remotely.

One-Click WiFi & One-Click VPN
Connect to your company’s WiFi or VPN with a single tap. Get the network access you need instantly without having to constantly re-enter your username and password.

Remote Call & Remote View
Accept visitor calls from Access readers and unlock connected doors remotely.

Updated on

Mar 7, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info, App info and performance, and Device or other IDs

Data isn’t encrypted

You can request that data be deleted

Ratings and reviews

3.5

259 reviews

Joseph Summerhays

July 31, 2023

Absolutely terrible app. This is the buggiest app I've ever used. I enter my password and it pulls up the loading sign, then gets stuck in a recursive loop of opening a new page, doing the loading bar, then opening a new page and doing a loading wheel, and repeating. When it realizes something went wrong, it says "error authenticating", and it brings me to a text auth screen. Before I can hit send, it starts spamming error messages. If I hit send, it does the same recursive thing as above.

5 people found this review helpful

Ubiquiti Inc.

September 1, 2023

Hi Joseph Summerhays, we apologize for the unsatisfactory experience. To help us better understand the issue and provide assistance, please contact us at uid.support@ui.com and describe the issue in detail. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.

Boaz B

April 1, 2023

App keeps logging me out, HIGHLY annoying, especially as I need it to open specific doors at work.... Fix your app please! At least let me use biometrics for a quick identity confirmation rather than having to go through the whole login process every other day or so... Side note: once logged in, app works great, easy access to doors and VPN, functionality works great!

2 people found this review helpful

Ubiquiti Inc.

April 28, 2023

Hi Boaz B, could you look into your UID Manager Portal > Security (Shield icon) > Sign-on Policy and check if any endpoint sign-on policy rules are set to a time that's too short? Please follow this Wiki article for more about sign-on policy: https://wiki.ui.com/docs/uid-sign-on-policy. If that didn't work, please contact us at uid.support@ui.com.

Andy Castille

September 6, 2022

It doesn't offer an option to disable door lock ringing notifications, so I disabled notifications at the Android system level. However, it still managed to vibrate like I was receiving a call with no visual indication of this (since notifications were revoked). It needs to offer an option to disable those. I only have it installed to use the VPN (since Android removed L2TP and UniFi Network doesn't support anything newer).

6 people found this review helpful

Ubiquiti Inc.

January 16, 2023

Hi @Andy Castille, we apologize for the unsatisfactory experience. If you are a Super Admin and Owner, you can turn off Notify Owner and Super Admin of Doorbells in UID Manager Portal > Settings > Door Access > Notifications and set the designated person to Door Guard. If this does not solve your problem, you can contact us at uid.support@ui.com.