For you Mobile customer, from your home “My phone”: find the information on your phone and the amount of the trade-in bonus if you change your mobile .
A problem with your phone? Thanks to the “Troubleshoot my phone” direct access, you can open an after-sales service file online or by telephone and then follow it in “Help/Follow my after-sales service file”.
With RED, you manage!
See you soon on RED & Moi.
This new update fixes bugs and improves the performance of your application.
This may go unnoticed, but thanks to your opinions, the RED teams regularly make improvements to the application.
See you soon on RED & Me.
In order to improve your experience and thanks to your opinions, this update contains improvements on the application.
See you soon on RED & Me.
RED & Moi is evolving to make your life easier!
You can now track the history and details of your orders:
? For Mobile customers, in the “My plan / Telephone” section
? For Landline customers, in the “My offer / Management” section.
Then scroll and click on “track my orders”.
The RED by SFR team is listening to your good ideas!
The RED teams wish you a happy new year!
In order to improve your experience and thanks to your opinions, this update contains improvements on the application.
See you soon on RED & Me.
It's new
✔️For mobile customers, access the carbon footprint of your data over the last 12 months in the "My consumption" section.
?RED Box customers, your online appointments can be added directly to your agenda.
? Return your old equipment by downloading the return label in "My offer / management" so that they can be recycled and reconditioned.
See you soon on RED & Me.
It's new
? For you mobile customer, at a glance, all the information you need in your "My plan/Telephone" section and our advice for renewing or recycling your old telephone. A responsible gesture for you and for the planet!
Need help ? Go directly to the “Emergency & Troubleshooting” section from this same space.
? Fixed or mobile client, test your network in your “Help/Test” section.
See you soon on RED & Me.
Is it new
? For you mobile customer, at a glance, all the information you need in your "My plan/Telephone" section and our advice for renewing or recycling your old telephone. A responsible gesture for you and for the planet!
Need help ? Go directly to the “Emergency & Troubleshooting” section from this same space.
? Fixed or mobile client, test your network in your “Help/Test” section.
See you soon on RED & Me.
New year, new features!
?Become #REDsponsible, you can now monitor the environmental impact of your digital consumption, donate to the association A Tree for you and recycle your old phones from the app.
? Stay zen thanks to dark mode, an ergonomic and aesthetic option available from your settings.
? Manage your publication preferences in the directory (red list for example) from the "Personal Info" section.
See you soon on RED & Me!
New year, new features!
?Become #REDsponsible, you can now monitor the environmental impact of your digital consumption, donate to the association A Tree for you and recycle your old phones from the app.
? Stay zen thanks to dark mode, an ergonomic and aesthetic option available from your settings.
? Manage your publication preferences in the directory (red list for example) from the "Personal Info" section.
See you soon on RED & Me!
Now possible from your RED & Me app, be alerted by email of connections to your account from a new device.
For more security, activate the "Trusted terminal" function and follow the activity of your connected devices in your account settings.
Because we know that you have a busy life, we have doubled the accessibility time of your invoices. Find and consult your invoices available up to 24 months.
See you soon on RED & Moi!
RED Box client, this new version offers you more fluid and detailed support: file monitoring in real time, facilitated appointment management, history of actions in progress or carried out.
This may go unnoticed but thanks to your opinions, the RED teams regularly make improvements to the application.
See you soon on RED & Moi!
customer RED Box mobile team , this new version offers you more fluid and detailed support: file monitoring in real time, facilitated appointment management, history of actions in progress or carried out.
This may go unnoticed but thanks to your opinions, the RED teams regularly make improvements to the application.
See you soon on RED & Moi!
Fixed access to all your contractual documents and minor bugs.
This may go unnoticed but thanks to your opinions, the RED teams regularly make improvements to the application.
See you soon on RED & Moi!
Fixed access to all your contract documents and minor bugs.
This may go unnoticed but thanks to your opinions, the RED teams regularly make improvements to the application.
See you soon on RED & Moi!
Because everything should be as easy as RED, this month in RED & Me, contacting our advisors is even easier!
A question? Ask it directly from the "Help" section.
Already in contact with our customer service? Check your notifications, your RED advisor has probably already answered you!
Always at your disposal and in order to improve your experience, RDV in 2021 to discover new features on RED & Moi!
It's time to go back to school! RED & Moi makes it easier for you to access your "Invoices", this section remains accessible from the reception in "My last invoice". Need more info? At a glance, all your essential documents are in "My info". Check if everything is indicated, by a message we can invite you to do it! Think nature, Dematerialize your bill.
The RED team at your disposal to improve your experience !! "
Bug fixes and performance improvements
RED & Moi improves the daily life of its RED mobile customers by simplifying the “My plan” section with a clearer presentation of the offer, the renewal of mobiles & the purchase of connected watches.
Thanks to this new version, you will have direct access to "Help" to troubleshoot your mobile or box.
Our advisers of course remain reachable by messaging all summer and the RED team will meet you in a few weeks !!
Because your opinion matters, RED & Moi works to improve every day by taking your feedback into account. Discover the new version now. The RED team is always at your disposal and will meet you in a few weeks.
For the new year, RED & Moi has had a makeover with various optimizations.
Also come and discover Amazon Prime which is now available from us.
The RED team is always at your disposal!
RED & Moi makes everyday life even easier. Being able to add the name to each phone number? It is now possible. It's up to you to personalize your lines!
We've also made some improvements and are ending the year on a high note with a new brushstroke. Discover our new pictograms!
Thank you, because, thanks to you, the app is getting better and better every day!
The RED team, always at your disposal, wishes you a happy holiday season.
RED & Moi makes the daily life of its RED Box customers even easier by simplifying the “Offer” section with a clearer presentation of the offer and equipment. Thanks to this new version, you will also be able to manage your internet line more precisely.
Also, for all of you, we've made some improvements.
Thank you, thanks to you, the app is improving every day a little more!
The RED team, always at your service
RED & Me is still surfing the trend with its 2019 look revised for a few additional screens! New features are also to be discovered in your account settings accessible from the menu next to your name (change your password, add / remove a line to your account, disconnect).
Corrections are integrated following your feedback on the store, thank you for your participation in the continuous improvement of
our app.
Team RED always at your service!
RED & Me gives the trend with its new look summer 2019!
A RED advisor wants to contact you? You are then alerted by a notif on the navigation bar, heading "Assistance" and you resume the exchange in progress.
In addition, we made some improvements. Thanks, thanks to your comments the app evolves constantly.
Team RED always at your service!
RED & Me presents its 2019 novelties! You can change your RIB, go to direct debit.
Your conso tracking is clarified with the detail of your multimedia purchases.
Several RED lines? Your menu is enriched with notifiers, the possibility of grouping its lines in the same account. SFR line holders? Your menu allows you to switch from one universe to another.
A fix on the fixed option termination bug is embedded.
The RED Team at your service!
Your RED & Me app presents its new home enriched with information expected by many of you!
RED Box Client, add or terminate your options as you wish. You can also delete messages you no longer need in your notification center.
For customers with multiple RED lines, the new menu will make your life easier.
Team RED remains at your disposal and gives you appointment in a few weeks for other novelties!
Thanks to your precious feedback, we have corrected anomalies.
Do not hesitate to share other opinions by noting the application on the store, we are at your disposal.
Next appointment in a few weeks ... Your RED & Me app will get even richer.
See you soon.
The RED team
For you, the RED & Me app gets richer!
With his new home, you can view your account and the RED news in the blink of an eye.
You are now informed of the availability of your new invoice.
With ease, you can follow your conso whether you are in France or abroad.
For you, new RED box customers, you have the possibility to change your appointment with the technician directly from your application.
The RED team sends you its best wishes for 2018 and thanks you for being so many to use the RED & Me app. Thanks to your valuable feedback, we have corrected anomalies related to the connection. Do not hesitate to share other opinions by noting the application on the store, we are at your disposal. Next appointment in a few weeks ... Your RED & Me app will get even richer. See you soon The RED team
The RED & Me app is still evolving to simplify your life! An enriched assistance to better answer all your questions. In addition, for you client box: - all the steps of your order to follow as closely as possible its progress, -our advisors at your service if needed.
Your RED & Me app gets a little beauty with various fixes & optimizations!
In addition, you can now manage your personal information, do not hesitate to go to "My Info", other possibilities will soon be available.
