NEW: View customer's conversation history in the customer profile. Available on desktop and mobile.
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.
NEW: View customer's conversation history in the customer profile. Available on desktop and mobile.
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.
• Bug fixes and performance improvement
• Easily navigate between multiple stores in Inbox and receive message notifications for all of your stores
• Bug fixes and performance improvements
• Bug fixes and performance improvements
• Bug fixes and performance improvements
• Bug fixes and performance improvements
• Bug fixes and performance improvements
• Improved spam detection
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Improved spam detection
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Search results now link to specific messages in conversations
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Conversation search. Search by customer name, customer email or text. Easily find conversations and re-engage with customers.
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Conversation search. Search by customer name, customer email or text. Easily find conversations and re-engage with customers.
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Showcase your products and help customers troubleshoot with video support
Please reach out to inbox@shopify.com with any feedback!
• Showcase your products and help customers troubleshoot with video support
• Fixes bug causing typing indicator to always appear
Please reach out to inbox@shopify.com with any feedback!
• Customer profile now shows a live cart view as the customer shops
• Resolves issue where app fails to open photo gallery
• Bug fixes and improvements
Please reach out to inbox@shopify.com with any feedback!
• Customer profile now shows a live cart view as the customer shops
• Resolves issue where app fails to open photo gallery
• Bug fixes and improvements
Please reach out to inbox@shopify.com with any feedback!
• Open conversations in Inbox directly from email reminders.
• Bug fixes and improvements.
• Notification settings for Mobile / Desktop / Email notifications
Please reach out to inbox@shopify.com with any feedback!
• Open conversations in Inbox directly from notifications.
• Receive email notifications when a customer sends you a message and choose your preferred notification settings
• Improved errors for network failures.
• Bug fixes and improvements.
Please reach out to inbox@shopify.com with any feedback!
• You can now use Shopify Inbox to chat with and sell to 100+ million shoppers worldwide on Shop, the shopping and order-tracking app by Shopify.
• Bug fixes and improvements.
Please reach out to inbox@shopify.com with any feedback!
• You can now use Shopify Inbox to chat with and sell to 100+ million shoppers worldwide on Shop, the shopping and order-tracking app by Shopify.
• Bug fixes and improvements.
Please reach out to inbox@shopify.com with any feedback!
• Customer profile can be found in conversations
• Spam conversations can now be blocked
• Bug fixes and improvements.
Please reach out to inbox@shopify.com with any feedback!
• We removed team conversations. You can continue to invite staff to collaborate and assign customer conversations.
• New feature: Notification reminder, allowing you to set a reminder to follow up later on a customer message
• Bug fixes and other improvements.
Please reach out to inbox@shopify.com with any feedback!
• Updated message UI for FAQ and Order status lookup conversation flows.
• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.
Please reach out to inbox@shopify.com with any feedback!
• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.
Please reach out to inbox@shopify.com with any feedback!
• View when your customers place a new order or have a recent order within conversations.
• View when customers are active on your store and in chat with the new online and typing indicators
• Improved message preview in notifications
• We have fixed an issue with filtering conversation to unread
• Bug fixes and improvements
Please reach out to inbox@shopify.com with any feedback!
• View when your customers place a new order or have a recent order within conversations.
• Bug fixes and improvements
Please reach out to inbox@shopify.com with any feedback!
• Big news: Ping is now Shopify Inbox!
• Now you can manage messaging integrations, FAQs, quick replies and more all from your Shopify admin in the Inbox sales channel
• We’ve also added more features to our web app at shopifyinbox.com, including quick replies and scheduling of automated messages
• Big news: Ping is now Shopify Inbox!
• Now you can manage messaging integrations, FAQs, quick replies and more all from your Shopify admin in the Inbox sales channel
• We’ve also added more features to our web app at shopifyinbox.com, including quick replies and scheduling of automated messages
• Big news: Ping is now Shopify Inbox!
• Now you can manage messaging integrations, FAQs, quick replies and more all from your Shopify admin in the Inbox sales channel
• We’ve also added more features to our web app at shopifyinbox.com, including quick replies and scheduling of automated messages
• Big news: Ping is now Shopify Inbox!
• Now you can manage messaging integrations, FAQs, quick replies and more all from your Shopify admin in the Inbox sales channel
• We’ve also added more features to our web app at shopifyinbox.com, including quick replies and scheduling of automated messages
Thank you for using Shopify Ping! We love hearing your feedback. Please let us know what you think of Ping by leaving a review.
Thank you for using Shopify Ping! We love hearing your feedback. Please let us know what you think of Ping by leaving a review.
Thank you for using Shopify Ping on iOS! We love hearing your feedback. Please let us know what you think of Ping by leaving a review.
- Updated Shopify Chat onboarding experience
- Recommend products and offer a discount to help close the sale in customer conversations.
- Schedule chat availability hours and auto-reply messages for your store so customers know when to expect a reply.
- Stay organized with conversation details. Assign a conversation, set the topic and manage status within a customer conversation.
We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
- Updated Shopify Chat onboarding experience
- Recommend products and offer a discount to help close the sale in customer conversations.
- Schedule chat availability hours and auto-reply messages for your store so customers know when to expect a reply.
- Stay organized with conversation details. Assign a conversation, set the topic and manage status within a customer conversation.
We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
We have added various improvements and fixed a few bugs related to Push Notifications.
Shopify Ping customer conversations now support saved replies. Save time replying to commonly asked questions while providing a consistent experience for your customers.
We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
We have fixed an issue that was causing merchants to get logged out. Thank you for reporting!
• Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com.
• Shopify Ping conversations now support sending images to customers and teammates.
We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
We have fixed an issue that was causing merchants to get logged out. Thank you for reporting!
• Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com.
• Shopify Ping conversations now support sending images to customers and teammates.
We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
We have fixed an issue that was causing merchants to get logged out. Thank you for reporting!
• Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com.
• Shopify Ping conversations now support sending images to customers and teammates.
We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
• Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com.
• Shopify Ping conversations now support sending images to customers and teammates.
We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
• Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com.
• Shopify Ping conversations now support sending images to customers and teammates.
We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com.
• Shopify Ping now offers team conversation assignments
• Staff can assign conversations to themselves or each other to ensure every message has a clear owner
We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
Now you can chat with your team on Ping!
Shopify Ping now offers Team Conversations. Multi-staff teams can now easily chat with one-another to better run their business, collaborate, and manage their day-to-day duties.
We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
This updates includes tweaks and bug fixes.
Feedback appreciated: ping@shopify.com
This updates includes tweaks and bug fixes.
Feedback appreciated: ping@shopify.com
This update fixes an issue merchants have been experiencing with login and launching the app.
Feedback appreciated: ping@shopify.com
This update fixes an issue merchants have been experiencing with login and launching the app.
Feedback appreciated: ping@shopify.com
This update fixes an issue merchants have been experiencing with login and launching the app.
Feedback appreciated: ping@shopify.com
We're very excited to introduce Shopify Ping for Android to enable Shopify merchants to chat with their customers.
In this release customer conversations now include events when your store visitors switch from chat to text message or email.
This update also includes improvements to push notifications, login and various bug fixes.
Feedback appreciated: ping@shopify.com
We're very excited to introduce Shopify Ping for Android to enable Shopify merchants to chat with their customers.
In this release customer conversations now include events when your store visitors switch from chat to text message or email.
Feedback appreciated: ping@shopify.com
We're very excited to introduce Shopify Ping for Android to enable Shopify merchants to chat with their customers.
In this release we have fixed some issues that merchants were experiencing with login. Thanks for reporting issues and providing feedback!
Feedback appreciated: ping@shopify.com
We're very excited to introduce Shopify Ping for Android to enable Shopify merchants to chat with their customers.
In this release we have fixed some issues that merchants were experiencing with login. Thanks for reporting issues and providing feedback!
Feedback appreciated: ping@shopify.com
