We've got a new look
You might notice some changes to our brand's colours, icons and buttons. It's all part of our new look.
Shop for accessories
You can now browse our accessories catalogue in the app for a more seamless shopping experience.
Change plans easily
View our latest Upfront plans, compare them with your current one, and make the switch – all from the app.
We've got a new look
You might notice some changes to our brand's colours, icons and buttons. It's all part of our new look.
Shop for accessories
You can now browse our accessories catalogue in the app for a more seamless shopping experience.
Change plans easily
View our latest Upfront plans, compare them with your current one, and make the switch – all from the app.
- Bug fixes & enhancements
- Bug fixes
- General UI and performance enhancements
- Feature enhancements
- Bug fixes & enhancements
Get access to the best concerts
Telstra Plus members can now explore concert tickets on the My Telstra homepage and start planning the year of entertainment.
Our partners bring you more
Get Telstra Plus points when you pick up a partner deal. Check out the new carousel of partner offers in the Telstra Plus hub.
Improved help
We've introduced a new tool to help diagnose and fix phone connection issues by guiding you through troubleshooting steps.
- Bug fixes & enhancements
Peace of mind at your fingertips
If you're a Priority Assistance customer, you'll now have full visibility over your services, orders and appointments within the app.
Stay connected through faults
Track the delivery of your interim device within My Telstra and have greater peace of mind that you'll be up and running again soon.
Know how your internet is performing
Got a fixed wireless order with us? You can now use My Telstra to perform a health check and see how well your internet is running.
What's new?
- Bug fixes & enhancements
Improve your modem connection
Our guide helps you find the best spot for your modem to make the most of your 5G signal. Better signal means faster internet speeds when you connect your devices through Wi-Fi.
Ad-free music with Spotify Premium
Sign up to Spotify Premium as a new or existing user and manage your subscription through My Telstra.
Stay informed in case of an interruption
We now provide more detailed information so you can stay up-to-date when there’s an interruption to your service
- Bug fixes & enhancements
Track more of your orders in My Telstra
Keep an eye on the status of your orders within the app.
An improved ‘Services’ tab
Discover our new compact design which lets you view more services and usage at a glance.
What’s New
- Bug fixes & enhancements
What’s New
- Bug fixes & enhancements
What’s New
Device and plan express checkout
Need to upgrade your phone? You can now do this securely from within the My Telstra app. Explore a variety of mobile devices and plans and purchase it directly from the app.
What’s New
Telstra Plus benefits
See the great Telstra Plus benefits on offer such as concert pre-sales, discounted movie tickets.
Data usage fun facts
6 hours of Insta? Or 3 hours of Netflix? Learn how you can use your remaining monthly data with our fun facts. They’ll appear at 50%-85% data usage.
A simpler way to troubleshoot
We can now save your report of an issue. So, if you’ve started to report a fault but didn’t finish, you won’t need to describe it all again if you contact us later.
What’s New
Subscriptions made easy
We’ve created a hub in the Services tab so it’s easier for you to view your subscriptions at a glance.
A fresh new look for Internet services
Explore our new look screen designs to make it easier for you to find the features you need.
Share images and files while messaging us
You can now attach images, screenshots, and other media files when messaging our agents.
What's new?
• Introducing our new internet health hub where you can get an overview of your service performance, including your modem information. Plus view all the devices connected to your Wi-Fi network, see how each device is performing and troubleshoot any potential issues
• View and download the critical information summary relating to your mobile service
• We’ve improved the process to buy exclusive Telstra Plus member pre-sale concert tickets in the app
What's new?
• Introducing our new internet health hub where you can get an overview of your service performance, including your modem information. Plus view all the devices connected to your Wi-Fi network, see how each device is performing and troubleshoot any potential issues
• View and download the critical information summary relating to your mobile service
• Get more with your Telstra Plus points and redeem a Telstra Smart Wi-Fi Booster – all from within the app
What’s new?
Movies made easy
We've improved the process to buy movie tickets within the app and made it easier to search the latest movies, find a movie at a cinema and redeem the $12.50 Telstra Plus member ticket price.
Looking for the perfect Christmas gift?
The new “Shop by Category” screen in the Shop tab allows you to browse by product and add or manage your subscriptions all in the one spot. Very timely with Christmas just around the corner.
The Telstra 24x7 app has been replaced by My Telstra.
What's new?
- Bug fixes & Enhancements
What’s new?
Help from the past
A 30-day speed test snapshot gives you visibility of your Wi-Fi performance to potentially find an anomaly that may not been found with one speed test.
Shop filters
Our shop catalogue can now be filtered by brand, device or price tailoring results so you find what you’re looking for more quickly.
Pre-Paid updates
Have a Pre-Paid device with us? Now you can view and modify your Message Bank and Caller ID settings when you want via the “Services” tab.
What’s new?
Mobile screen redesigns
We’ve redesigned the mobile “summary” and “extras” tabs to make it easier for customers to see their current extras/add ons plus others that may be of interest. We’ve also added a brief description to each of them so customers know what each extra can provide.
What’s new?
Better connected
Did you know placing your modem well above the floor can improve the signal strength to your devices? “Your Connection” in the app has many tips and shows the performance ratings of the devices connected to your Wi-Fi network and ratings for your mobile phone too.
Telstra Plus
Telstra Plus members can now redeem their points on extras such as Wi-Fi boosters, Game Optimiser and more. Eligibility criteria apply.
What's new?
• Get an overview of your Wi-Fi’s performance including a breakdown of how your service is running, and any issues and known solutions to fix them
• Check your modem’s speed and get more visibility over your network connection
• Joined a store’s queue in the app? You’ll now be able to manage your spot in the queue
• We’ve refreshed the home screen so it’s easier to see the latest in news, technology, entertainment and announcements from Telstra
What's new?
• View your modem information, the devices connected to your Wi-Fi network and their signal strength
• Check the upload and download speeds of your mobile data connection
• View the latest Telstra Plus offers and see how you can earn bonus Telstra Plus points with our partners
The Telstra 24x7 app has been replaced by My Telstra.
What's new?
• Speed testing: Real-time up and download speeds of your Wi-Fi network plus network performance ratings across a range of activities, such as gaming.
• Home screen updates: Now you can see the data usage and details for all your services with the swipe of a finger.
• Usage tracking: Get a daily breakdown of your broadband usage to help keep track of how much data you’re using.
The Telstra 24x7 app has been replaced by My Telstra.
What’s new?
•Boost your nbn speed: You can add, remove and modify your speed boosts for your nbn services in the services screen.
•Shop extras online: You can now use the My Telstra app to get the latest extras from our in-app store.
•Got a Telstra Plus order? You can now track your order from our in-app order tracker.
The Telstra 24x7 app has been replaced by My Telstra.
What's new?
• Got accessory repayments? Now you’ll be able to see a snapshot of your repayment details
• Thinking of changing or cancelling your plan? Check the estimated amount you may need to pay
• How much data are you using? See a breakdown of your daily mobile data usage in graph or list view
• More layers of security: Our range of online and device safety tools are here to help protect your My Telstra app and services
The Telstra 24x7 app has been replaced by My Telstra.
What’s new?
•Block inappropriate sites: You can help keep your family safe online by adding websites to allowed and blocked lists.
•Got a hardware repayment option? Now you’ll be able to see a snapshot of your repayment details.
•Got a damaged phone screen? If you’re an existing Upgrade and Protect customer, start your screen repair assessment on the services screen.
The Telstra 24x7 app has been replaced by My Telstra.
What's new?
• Improved shopping experience: Discover personalised offers tailored to your service and learn more about the latest products and services.
• Keep your family safe online: Telstra Broadband Protect helps guard your home network and your family against known cyber threats.
The Telstra 24x7 app has been replaced by My Telstra.
What's new?
• Join a store’s queue: Visiting us in-store? Now you can secure your spot in the queue ahead of your visit
• Overview of your accessories repayment: Get a handy snapshot of your repayment details
• New look Telstra Plus: Check your points, visit the Rewards Store and access exciting benefits in a few simple taps
• Wall to wall Wi-Fi coverage: Stream, game and work in more rooms of your home with the Telstra Smart Wi-Fi Booster
The Telstra 24x7 app has been replaced by My Telstra.
What’s new?
• You can now use the My Telstra app to check Telstra 5G coverage in your area. Simply go to Get help or find it on the Service Summary page.
• Got an old phone or tablet? Don’t throw it away. If you have an active post-paid service, you may be able to trade in your device for credit on your Telstra bill.
The Telstra 24x7 app has been replaced by My Telstra.
What’s new?
• You can now use the My Telstra app to check Telstra 5G coverage in your area. Simply go to Get help or find it on the Service Summary page.
• Got an old phone or tablet? Don’t throw it away. If you have an active post-paid service, you may be able to trade in your device for credit on your Telstra bill.
The Telstra 24x7 app has been replaced by My Telstra.
What’s new?
• Have an unlimited home internet plan? You can now view how much data you’re using each month.
• Can’t find your phone? Use Device Locator to make your registered Telstra device play a sound, even if it’s on silent. Or send it a custom message, which will be visible to anyone who finds it.
• View more of your Telstra service messages in the enhanced notification centre. Filter messages by type to find what you need with ease.
The Telstra 24x7 app has been replaced with My Telstra app.
What’s new?
• Track Email and SMS notifications via Notifications Centre.
• Bug fixes and Enhancements.
What's New?
• Track your Telstra Plus activity: See recent transactions in your rewards dashboard. Got multiple Telstra accounts? Now you can easily switch between them
• Grant permissions over your account and services: Check and change who has permission to access and manage your account
• Entertainment services in one place: View, manage and add entertainment or media subscriptions to your internet services
The Telstra 24x7 app has been replaced with My Telstra app
What's New?
Track faults and appointments: Check the status of any reported fault through the Get Help screen. You can also view and reschedule appointments with nbn technicians
Personalised Telstra Plus dashboard: Tap on your Profile to see your points balance, customised personal offers, current member benefits and more
Easily manage your account authorisations. Add new authorised contacts and remove outdated ones on the Profile screen
Bug fixes and enhancements for stability
The Telstra 24x7 app has been replaced with the My Telstra app.
What's New?
Self-service payment extensions: If you need more time to pay, you can now request a payment extension of up to 42 days directly in the app.
Messaging made easier than ever: Simply tap on Message Us in the Get Help tab to send us a message when you need assistance.
Enhanced Telstra Plus content: See tailored offers based on your points balance
The Telstra 24x7 has been replaced with the My Telstra App.
What's New?
Diagnosing connectivity issues on nbn services has never been easier with our new nbn health check tool. You can now run an automated test that checks both your nbn connection and home Wi-Fi set up.
Plus, we’ve extended our range of media services that you can subscribe to so that you can stay entertained.
The Telstra 24x7 app is getting an upgrade and will be replaced with the My Telstra App.
What's New?
Stay in-the-know with the Home screen - See a snapshot of your services, rewards and most important updates
Buy the latest devices, tech and accessories
Get answers faster - Find relevant help, track your orders, be on top of any outages. Plus ask queries and respond to replies in your time
The Telstra 24x7 app is getting an upgrade and will be replaced with the My Telstra App.
What's New?
Stay in-the-know with the Home screen - See a snapshot of your services, rewards and most important updates
Buy the latest devices, tech and accessories
Get answers faster - Find relevant help, track your orders, be on top of any outages. Plus ask queries and respond to replies in your time
The Telstra 24x7 app is getting an upgrade and will be replaced with the My Telstra App.
What's New?
Stay in-the-know with the Home screen - See a snapshot of your services, rewards and most important updates
Buy the latest devices, tech and accessories
Get answers faster - Find relevant help, track your orders, be on top of any outages. Plus ask queries and respond to replies in your time
In this version of the Telstra 24x7® app we have made:
• It easier to track your profile completion via the Profile page
• Enhancements to Telstra Plus. Join, redeem and view you points via the Offers page
• Application stability and performance enhancements
In this version of the Telstra 24x7® app we have made:
• It easier to query bill charges via the Bill Query tool in the Bills page
• Enhancements to Telstra Plus. Join, redeem and view you points via the Offers page
• Application stability and performance enhancements
In this version of the Telstra 24x7® app we have introduced:
• Improvements to the Bill history page to help you manage past bills more efficiently
• Telstra Plus –Join and learn more about our rewards program via the Offers page
• Application stability and performance enhancements
In this version of the Telstra 24x7® app we have introduced:
• Improvements to the Bill summary page to help you manage bills more efficiently
• Telstra Plus –Learn more about our rewards program via the Offers page
• Application stability and performance enhancements
What’s New:
• A simplified way to report payments
• Visibility of your direct debit status
• Improvements to the widget
• Ability to manage Foxtel from Telstra
• Application stability and performance enhancements
• Enhancements to the Telstra Device Locator feature which allows Telstra customers to locate mobiles & SIM-enabled tablets on their account (free of charge)
• Application stability and performance enhancements
Note: The Telstra 24x7 App may impact battery life due to the use of GPS or Bluetooth scanning for Store Locator and Device Locator. For Device Locator to function location services need to be enabled and the app needs to be running (in the foreground or background).
In this version of the Telstra 24x7® app we have introduced:
• Ability to submit bill disputes
• Functionality to request payment extensions prior to bill due date
• Application stability and performance enhancements
In this version of the Telstra 24x7® app we have introduced:
• The ability to Manage Peace of Mind data plans
• Badges to notify of new and unviewed Bills
• Simplified view of International Roaming Services
• Application stability and performance enhancements
In this version of the Telstra 24x7® app we have introduced:
• The ability to explore Telstra Smart Home services
• Application stability and performance enhancements
In this version of the Telstra 24x7® app we have fixed an issue which caused some services and usage data to be missing for some customers.
In this version of the Telstra 24x7® app we have introduced:
• Application stability and Performance improvements
In this version of the Telstra 24x7® app we have introduced:• New and improved widget design providing a simplified view for post paid users• New “Call Us” button for Telstra Platinum users providing instant support• Performance improvements and bug fixes
In this version of the Telstra 24x7® app we have introduced:• Performance improvements and bug fixes
This version of the Telstra 24x7® app includes:• Bug fixes and performance improvements
This version of the Telstra 24x7® app includes:• Bug fixes and performance improvements
This version of the Telstra 24x7® app includes:• Improvements to international usage display• Shared data on widget• Bug fixes• Stability and performance improvements
This version of the Telstra 24x7® app includes:• Bug fixes• Stability and performance improvements
This version of the Telstra 24x7® app includes:• Bug fixes
