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311 Panama is the official mobile application of the Citizen Attention Center of the Republic of Panama.
With the 3-1-1 Citizen Attention Center, administered by the National Authority for Government Innovation (AIG), citizens have access to all State Institutions at a single point of contact, 24 hours a day, 7 days a week and 365 days a year, to be able to enter complaints, complaints or requests, propose ideas or suggestions, and make inquiries about the requirements to carry out procedures with the State.
The 3-1-1 has more than 8,000 levels of service agreements, which serve to measure the response times of the entities in situations reported by citizens, which can be viewed by visiting their website: http: // 311. gob.pa/
Some examples of situations reported to 3-1-1 are:
- Interruptions or leaks of drinking water
- Maintenance of streets, avenues, schools and hospitals
- Affectations with public transport
- Risks to public health or safety
- Garbage collection complaints
- Environmental complaints
- Disadvantages with medical attention, scholarships or social benefits
