Companion to your business
Not only does it provide you with a great product, we are always available to assist you and advise you on how to use the most effective Schat on every site.
Simple but powerful
It is easy to use with the user but contains powerful features. Experience the Schat to be superior to other customer support tools.
Reach maximum revenue
Helps you increase your ability to connect, aggregate and follow up visitor information. Build strong relationships, enhance sales opportunities, and increase sales.
Cost savings:
Save on customer care costs, marketing costs, advertising for your business. Save on phone costs, SMS, PABX ... for your business and for your customers.
SCHAT IS EXCELLENT SOLUTION FOR ALL
With Your Customers:
Schat is always ready for your customers.
Customers can start a chat anytime while surfing the web.
Meet the right people to ask. eg live chat with technicians, sales ...
Attract visitors to the site.
Anyone can start asking for advice ... by chatting with you or your consulting team, taking care of your customers from your website.
With counselor:
Immediate notification of new messages from customers allows staff to respond to guests as quickly as possible.
Use the sample answer library.
Solve similar cases of customers with the sample answer library, helping employees save maximum time chatting.
Customer support even when leaving the office.
Schat's multi-platform smartphone platform enables customer support wherever and whenever.
It is possible to immediately forward the chat to the person concerned to advise the customer immediately the problem they are interested.
Know where your customers are coming from, where they come from, and where they are coming from.
With Management:
Monitor the quality of customer care of employees, from which to evaluate each employee.
Build and manage your customer support team.
Create departments and add departmental care personnel to assist the customer best.
Receive reports by metric group.
Use Schat's detailed reports to measure your customer service and performance improvements.
Monitor the process of exchanging information between employees and customers, helping you make immediate decisions if an unwanted situation arises => timely prevent the risk ...
Why choose Schat?
+ Schat is deployed on your own server, which makes the system stable because it does not have to share resources with other companies.
+ Especially that is your customer data, the exchange with your customers is absolutely confidential and you own the management. It runs completely on your system and infrastructure.
Easy upgrades: Unlike other chat systems on the market, Schat runs independently for your business so when it comes to adding features or upgrading your system, it's pretty much done. Easy to do without dependence on suppliers and other businesses.
+ Easily deployed on mobile devices and home appliances ...: DVMS is a pioneer in Vietnam in the field of application development on smartphone, tablet, Smart TV ... so when you If you need to add applications on smart devices so that your customer care is more convenient then DVMS can advise and support you to develop quality assurance and progress ...
+ DVMS is always ready to help customers deal with issues related to 24/7 service.
Contact us for a demo account system
DVMS Company
Head Office: 150/30 Truc Road, Ward 13, Binh Thanh District, Ho Chi Minh City
Tel: 02836028937 | 02835531145
Email: sale@dvms.vn
Website: www.dvms.vn
