This app quickly and easily performs surveys for zoo visitors with the aim of identifying potential areas of improvement related to the zoo's offerings.
Features:
Employees are led to the different areas of the zoo by a multiple page survey and can capture visitor responses quickly and efficiently.
The information is available on the ginstr cloud for evaluation and analysis immediately after collecting the zoo visitors’ answers.
Visitors are asked the following questions:
Arrival
▶ Arrival with public transportation?
▶ Arrival by car?
▶ Please rate the ease of arrival to the zoo
▶ Did you find a parking spot quickly?
▶ How long was the waiting time at the entrance?
▶ Please rate the entrance fee
▶ How high should the entrance fee be?
▶ Do you have a season ticket?
▶ How many times have you been here?
▶ Size of the visitor group
▶ How many hours would you like to stay at the zoo today?
▶ Tourist or local resident?
▶ What other activities do you plan to do in the city today?
Animals
▶ Which animals did you want to see that weren’t here?
▶ Please rate the species-appropriate handling of the animals
▶ What is your favourite animal?
▶ Please rate the animals
Zoo Infrastructure
▶ cleanliness of the toilets
▶ catering
▶ suitability for families
▶ playground for children
▶ friendliness of employees
▶ cleanliness of the zoo
▶ rating of zoo opening hours
▶ Should there be opening hours at night?
▶ Do you have any suggestions for improvement?
The following additional information is automatically saved:
▶ serial number of the smartphone used
▶ record the logins of users
▶ register all addresses automatically from the GPS coordinates when entering data (if GPS reception is available)
▶ register dates and time of data entry automatically
Benefits:
▶ This app quickly and easily performs surveys for zoo visitors with the aim of identifying potential areas of improvement related to the zoo's offerings.
▶ The surveys can be completed using a smartphone or tablet.
▶ The information is available on the ginstr cloud for evaluation and analysis immediately after collecting the zoo visitors’ answers.
▶ The responsible parties in the organization can stay informed about customer satisfaction and are able to respond very quickly to negative feedback due to the rapid transfer of data.
Thus any negative publicity can be avoided and the ratings of frequent visitors can be improved with the aim of improving the efficiency of the organization.
This app is offered to you at no cost; however, in order to use the app in conjunction with the ginstr cloud you need to purchase a ginstr subscription.
